Returns

We have a 30 day returns and refund policy.  If 30 days have passed since your purchase, the policy is not applicable and we cannot offer you a return or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved,  your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5-7 working days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tastecroatia.co.uk and send your item to: Taste Croatia, 3 Crown Square, Borough Market, London, SE1 1TL.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to Taste Croatia, 3 Crown Square, Borough Market, London, SE1 1TL.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Need help?

Contact us at info@tastecroatia.co.uk for questions related to refunds and returns.